FAQ - BJVTRANSFER360

General Information

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My flight is delayed. Do I have to pay the chauffeur’s waiting time?

No. We do not charge the waiting time for flight delays.

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Do I have to pay an extra charge if I travel with a lot of luggage?

Whether a small travel bag or large luggage – the transport of your belongings is always included in the price.

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Can my pet come along?

Our comprehensive service also includes the transport of your pet. For a safe journey, the travel companion must be carried on four paws in a corresponding travel box in the luggage area of the vehicle.

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How long will my transfer take?

We would be happy to inform you of the estimated travel time to your desired destination. Our knowledgeable and competent drivers always know the best and fastest route, even with heavy traffic or construction sites. If there may be a delay on the route, you will receive a notification in advance.

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How do I recognize my chauffeur?

Your driver will be ready on time at the agreed meeting point. Our airport transfer includes the meet & greet service upon request. Then your chauffeur will be waiting with a name tag in the terminal arrival hall on you.

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What advantages does the taxi transfer have for me?

With MyBestTransfer you are always on the safe side. Booking is uncomplicated, our drivers are friendly and competent. Thanks to a fixed price agreed in advance, there are no nasty surprises when paying, even in adverse traffic conditions.

Booking

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Which vehicle can I choose?

Each of our listed vehicles is at your disposal. You have the choice!

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Do I have to book in advance?

No. Nevertheless, we recommend our customers to book in advance. This is the only way we can guarantee availability. If vehicles are ready for use, last-minute bookings are also possible.

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Can I only book with my own credit card?

A booking can be made with any other credit card with the consent of the cardholder.

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What to do if my credit card is declined?

Please check your credit card’s expiration date or credit card limit. We are happy to help you by phone or in LiveChat support.

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When is my booking confirmed?

We will confirm your booking via email. Only then is your booking valid.

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I didn’t get a confirmation after completing my booking. What to do?

It can take up to 12 hours to process your booking. Your booking is only verified with our confirmation by e-mail. If no confirmation has been received, please check your spam folder or contact us.

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How can I book with MyBestTransfer?

Booking is easy and online on our website at www.bjvtransfer360.com. Simply enter the desired date, pick-up location and destination and select the vehicle. Then the fixed prices for the booked routes appear.

Payment

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How and when do I get an invoice?

If you pay in advance with a debit or credit card, we will send you the invoice by email at billing@bjvtransfer360.com

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Do I pay the transfer per person or per vehicle?

Our transfer prices always refer to the selected vehicle.

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What is the price for a transfer?

Our low fixed prices apply either for a trip from your pick-up location to your desired destination or for an agreed round trip to and from the destination.

Additional Information

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My question is not answered in the FAQ’s. What to do?

We are happy to answer all your questions in detail if you write us an email, call our customer service or use LiveChat support.

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Are there breaks during the transfer?

Usually we drive you quickly and directly to the desired destination. If requested, we can also take a break for our customers.

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Are there special conditions for the transport of children?

For safe transport of the little ones, we provide child seats if you inform us in good time before the transfer. Children up to the age of twelve are not allowed to travel without their parents; young people between the ages of twelve and 18 require a declaration of consent from their parents

Cancellation

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When is my booking canceled?

As soon as we have received your cancellation request, we will confirm the cancellation by email.

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Can I cancel a booking?

All information about the cancellation of a booking can be found in the change and cancellation conditions, which you will receive with the confirmation via email. Please note the respective notice periods in order to avoid unwanted charges on your credit card.

Frequently Asked Questions (FAQ)

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